HVAC Technical Support Specialist Supervisor

Tacoma, WA

Full Time

HVAC Technical Services

Mid Level

Gensco currently has an amazing opportunity available to join our Technical Services Team as a Technical Support Specialist Supervisor at our Corporate Office in Tacoma, WA! If you are looking to grow your career in HVAC with a highly successful, family-owned company that is a recognized industry leader, then Gensco may be the right fit for you!

Schedule - Monday-Friday 8:30am-5:00pm
Full Time - starting pay range $78,000-$88,000 annually based on experience and qualifications

Summary

Perform a broad range of inside administrative and service support for both Customers and Team Members
Provide excellent customer service to current and potential Customers
Assist Customers and Team Members with equipment support, communication of product information, product and service training, warranty claim fulfillment, and factory support
Perform a wide range of leadership responsibilities including effectively delegating work to members of their Team, coaching/mentoring the Team Members to achieve desired results and developing meaningful metrics upon which to hold the Team Members accountable for accomplishing
Demonstrate personal integrity, an exemplary work ethic and an authentic concern for the welfare of Team Members
Constantly promote and encourage a positive and safe work environment for Team Members
Regularly evaluate their Team and then develop and implement a Team Member development plan that ensures succession for critical roles in their area of responsibility

Education/Experience/Skills

High school diploma or GED required
College degree preferred
3+ years of experience in retail HVAC with Dealer service background
Prior direct consumer service experience desirable
Extensive knowledge of HVAC industry
Demonstrated ability to multi-task in fast-paced environment
Proactive and self-motivated
Strong attention to detail
Strong time management and organizational skills
Strong presentation skills
Strong written and verbal communication skills
Strong work ethic and high degree of personal integrity
Ability to use tact and diplomacy in sensitive situations
Able to operate personal computer, calculator, other office machines and proficient in MS Office (Word, Excel, PowerPoint)
Able to work sitting or standing and move freely throughout the facility
Able to lift or carry equipment, supplies and inventory on a frequent basis
Ability to use tact and diplomacy in sensitive situations

About Gensco
Gensco, Inc. is a successful HVAC wholesale distributor and manufacturer doing business in the Northwest for over 75 years. We pride ourselves on delivering outstanding service and value to our customers and providing opportunity and job satisfaction for our 1,000+ Team Members throughout Washington, Oregon, Montana, Idaho, and Alaska.

Gensco's Mission: "Provide all of our Customers with quality products and services the first time, every time, and to provide all Team Members opportunity and job satisfaction."

Benefits
Comprehensive and competitive benefits package includes:

Healthcare coverage of medical, dental and vision available first of the month following date of hire
Discretionary Profit Sharing
401(k) Retirement Plan
Annual Holidays: 6 Paid Holidays and 2 Paid Floating Holidays
Paid Vacation (Full Time Team Member Accrual: First 12 Months – 40 hours, Year 1-5 - 80 hours)
Tuition reimbursement for 2-year and 4-year degree programs
Life Insurance, Voluntary Supplemental Life Insurance
Long-Term Disability, Voluntary Short-Term Disability
Employee Assistance Program

Gensco is a drug free company and EOE.
If you are interested in joining our winning team, please apply at Gensco.com/Careers

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Upon a conditional offer of employment, Gensco will conduct a criminal background check. Failure to cooperate or make full and accurate disclosure in conjunction with such investigative process is a violation of Company policy and may result in formal discipline, up to and including termination of employment.

By selecting yes to this application question, I understand and authorize Gensco, Inc. to complete a background check concerning my previous employment, educational institutions, driving record, criminal record, and other job-related records.

I agree and understand that any material misrepresentation or omission of a fact in my employment application may result in rejection of this application or if employed, termination of employment with Gensco. I certify that the answers provided on this application are true and complete to the best of my knowledge.

Employment with Gensco, Inc. does not constitute a Contract of Employment. The employee and the Company both reserve the right to end the relationship at any time, with or without cause. No representative of the Company other than the President has authority to agree to the contrary, and any such Agreement must be in writing and signed by the President.*

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HVAC Technical Support Specialist Supervisor

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