HVAC Technical Support Technician

Tacoma, WA
Full Time
HVAC Technical Services
Mid Level

Gensco currently has an amazing opportunity available to join our Technical Services Team serving in the Pacific Northwest as a HVAC Technical Support Technician! If you are looking to grow your career in Human Resources with a highly successful, family-owned company that is a recognized industry leader, then Gensco may be the right fit for you!

This job is Monday-Friday 8am-4:30pm based out of any Gensco Branch located in Washington, Oregon, Idaho, Montana, or Alaska.

Provide technical support and training for equipment sold by Gensco by offering guidance on installation, service, and repair to Customer’s technicians in the field and Gensco Team Members.

Duties and Responsibilities

  • Provide technical support to HVAC technicians within Gensco’s territory via phone, email, and text.
  • Document each call including its topic, caller, and overall outcome.
  • Escalates technical calls to the next available Field Service Representative or High Efficiency Product Specialist when appropriate.
  • Provide parts research assistance and suggest functional parts stock to Gensco Team Members to ensure proper after sale product support.
  • Work with factory representatives on product bulletins or reworks as necessary.
  • Provide Team Member and Customer technical training as necessary. Help create trainings and documentation to assist Gensco Team Members and Customers with product knowledge.
  • Maintain technical proficiency on equipment sold by Gensco by attending local and factory trainings.

Skills and Qualifications

  • Two-year degree and/or equivalent work experience required
  • Five years of related work experience and excellent technical knowledge of HVAC industry preferred
  • Customer service-oriented approach, respond to requests with a sense of urgency
  • Strong attention to detail, excellent time management and organizational skills
  • Strong people skills, recognizes when to use formal or informal approach
  • Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
  • Able to operate personal computer, proficient in MS Office products (Word, Excel, PowerPoint), and other software.
  • Able to work sitting or standing and to move freely throughout the facility
  • Able to lift and carry equipment and supplies as necessary
  • Able to travel as required

About Gensco
Gensco, Inc. is a successful HVAC wholesale distributor and manufacturer doing business in the Northwest for over 70 years. We pride ourselves on delivering outstanding service and value to our customers and providing opportunity and job satisfaction for our Team Members throughout Washington, Oregon, Montana, Idaho, and Alaska.

Gensco's Mission: "Provide all of our Customers with quality products and services the first time, every time, and to provide all Team Members opportunity and job satisfaction."

Comprehensive and competitive benefits package including healthcare coverage of medical, dental and vision available first of the month following date of hire, generous discretionary Profit Sharing, 401(k) Retirement Plan, Employee Assistance Program, paid time off including vacation, sick leave and holidays, tuition reimbursement for 2 year and 4 year degree programs, post high-school scholarship opportunity for Team Member’s children. Gensco is a drug free company and EOE.

If you are interested in joining our winning team, please apply online at https://Gensco.applytojob.com.


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