Senior Enterprise Application Support Specialist

Tacoma, WA

Full Time

Information Technology

Experienced

If you’re an IT Professional looking for exponential career growth and development, you are going to love working at Gensco!

Gensco has an immediate opening for a Senior Enterprise Application Support Specialist based out of our corporate headquarters in Tacoma, WA! This position is required to be fully onsite in Tacoma for training, but is then eligible for a hybrid schedule once training has been completed.

Schedule Monday-Friday Day Shift
Full Time - Pay Range $80,000 - $180,000 annually based on experience

What Gensco Can Offer You as a Team Member

You won’t be just a number
Skip the commute with remote and hybrid opportunities that work for your schedule
Plenty of upward mobility and training
Be a part of a diverse team with a multitude of skillsets and talents
Work in a collaborative environment, whether you’re working onsite or remotely
Hone your skills by working on creative internal applications

What You’d Be Doing as a Senior Enterprise Application Support Specialist

Support users by answering application questions, tracking issues, monitoring changes, and escalating support cases as needed
Lead effort to implement application best practices
Review and improve companywide application processes and procedures
Create and maintain training documentation. Facilitate in person training as needed
Install and configure software and software updates regularly
Customize software to meet internal needs when requested

The Company You’d Be Supporting

Gensco, Inc. is a successful HVAC wholesale distributor and manufacturer doing business in the Pacific Northwest for over 75 years. We pride ourselves on delivering outstanding service and value to our customers and providing opportunity and job satisfaction for our 950+ Team Members throughout Washington, Oregon, Montana, Idaho, and Alaska.

Gensco’s Mission: “Provide all of our customers with quality products and services the first time, every time, and to provide all Team Members opportunity and job satisfaction.”

Education/Experience/Skills

Required experience with Epicor Prophet 21 (P21) software
Required experience with Microsoft SQL Server Management Studio
Prefer experience with SAP Crystal Reports
Experience with C# (or any programming language) and EDI is not required but is a definite plus
Completion of college program in information technology or related studies
Minimum of seven years of information systems experience in a business environment
Experience with database report design a plus
Familiarity with a cloud computing technology (Azure preferred)
Demonstrated ability to manage time & details and meet deadlines with 100% accuracy in a multi-task environment
Superior Customer service-oriented approach, responds to requests with a sense of urgency
Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
Demonstrated success in working independently and in a team setting
Excellent communication skills and ability to work with staff with varying levels of technical expertise
Working knowledge of Microsoft operating systems for desktops and server
Understanding of Microsoft desktop applications
High degree of honesty, ethics and integrity with prior work experience handling confidential information
Able to work sitting or standing and to move freely throughout the facility
Able to lift and carry equipment and supplies
Able to work beyond normal business hours if necessary

Benefits
Our team members enjoy excellent wages and a comprehensive benefits package. Benefits include health care coverage, LTD, 401k Profit Sharing Retirement plan, paid vacation, paid holidays and paid sick leave.

Come join our successful Team! Gensco is an EOE.

For an opportunity to join our winning team, please apply online at https://gensco.applytojob.com/

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To be considered for this remote role, you must reside in one of the following states prior to the start of employment: Washington State, Oregon, Idaho, Montana, or Alaska. Do you meet this qualification?* Washington State (not D.C.)OregonIdahoMontanaAlaskaNo, but I'm willing to relocate to one of these states prior to startingNo

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Upon a conditional offer of employment, Gensco will conduct a criminal background check. Failure to cooperate or make full and accurate disclosure in conjunction with such investigative process is a violation of Company policy and may result in formal discipline, up to and including termination of employment.

By selecting yes to this application question, I understand and authorize Gensco, Inc. to complete a background check concerning my previous employment, educational institutions, driving record, criminal record, and other job-related records.

I agree and understand that any material misrepresentation or omission of a fact in my employment application may result in rejection of this application or if employed, termination of employment with Gensco. I certify that the answers provided on this application are true and complete to the best of my knowledge.

Employment with Gensco, Inc. does not constitute a Contract of Employment. The employee and the Company both reserve the right to end the relationship at any time, with or without cause. No representative of the Company other than the President has authority to agree to the contrary, and any such Agreement must be in writing and signed by the President.*

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Senior Enterprise Application Support Specialist

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